Digitalization is the strategy of converting hard/paper files and documents in digital codecs. This allows info and information to be accessed instantly. This will make it easier for businesses to manage their very own operations helping to create new opportunities with regards to revenue generation. Whether you have outdated legal systems, manual operations that could be automated or inefficient connection between personnel and managers, business digitization can help you solve these issues and boost efficiency.

The COVID-19 outbreak revealed the practical value of digitalization in public places crisis response tactics. However , digitalization is the ideal to respond to ongoing hazards. Instead, organizations need to keep pace with turn dangers into chances through tactical responses. Because of this , it is important for companies to have vibrant capabilities : a combination of operations and resources that enables them to adapt when confronted with disruption (George et al. 2014; Nylen and Holmstrom 2015).

Existing research has found that digitalization can improve firm’s strong capabilities by elevating their capability to sense the planet, to grab opportunities, also to reconfigure assets. Moreover, these types of capabilities will be critical for firms’ ability to properly manage community crises. Based on these results, this article is exploring the relationships between digitalization, dynamic functions, and consumer crisis response strategies with a survey this article involving 518 SMEs in China. The results present that SMEs with high levels of digitalization have better crisis response performances than those with low-level of digitalization. Further, a qualitative examination suggests that digitalization can help SMEs develop and implement immediate emergency responses and long lasting crisis management approaches.